ASHANTI Jewels Shipping Policies
STANDARD SHIPPING is FREE. It may take between 5 to 10 business days, depending on the delivery address.
Most orders ship within 2 business days unless otherwise noted.
NEXT DAY Shipments are shipped the same day when possible; please see below for details.
NEXT DAY SHIPPING ESTIMATE
Before 3:00PM EST
|Delivery: By End of Day
(If all goes well as planned)
Next Day Shipping: Adult's signature required when receiving the shipment.
When we receive Overnight shipment requests, we try our best to ship it the same day we receive the order, so that the buyer will receive it the next day.
Please Note: The order must be received before 3:00 PM Eastern Standard Time from Monday through Thursday to be shipped out the same day.
Orders placed Monday, Tuesday, Wednesday, and Thursday can be shipped for Next Day delivery.
Orders placed on Friday, Saturday and Sunday cannot be sent Next Day delivery as DHL does not deliver nor pick up on weekends. These orders will be shipped out the following Monday for delivery on Tuesday.
PLEASE NOTE: Some orders may not get processed by payments gateways immediately due to various errors in billing. Therefore, although you placed the order before 3PM EST, our warehouse may not receive the order in time for the scheduled DHL pickup of orders for that day, therefore such orders will be shipped the following business day.
All shipments include tracking numbers. This is available in your confirmation of shipment email. If you have checked the status and there appears to be a delay, please notify us immediately so that we can attempt to resolve the situation as soon as possible and prevent further delay on receiving your order.
Some items may require a signature upon delivery; if you would like to request signature confirmation on your order, you may do so by contacting us.
Out of Stock/Back order Items: Occasionally, an item you have purchased may become unavailable for shipment after you have placed your order. This is caused by the time delay in our system linking with our listings in our ashantijewels.com storefront. Although we make every effort to keep the stock levels current, during periods of high order volume such as seasonal holidays this may occur. You will be notified should this occur with an item you have purchased. We will provide any information we have regarding the availability of the item and inquire how you would like to proceed with your order.
Enjoy shopping at ASHANTI Jewels..and let us know if you need further assistance.
Standard Shipping (Canada Post)
Standard Shipping (USPS with Tracking #) - 5 to 10 Business Days
Expedited (DHL - 2 Business Days)
Express (Next Business Day) DHL or FedEX
Priority USPS ( 3 to 4 Business Days)
Rest of the World
FedEX or DHL